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Home Health Care

The VIP Connections difference makes sure that your patients and their families are the priority of every call.  Our HIPAA Compliant answering service you can count on for the highest level of standards in answering.

Since 2002, VIP Connections has been assisting the home health care industry by answering their calls professionally and escalating them as needed.  We can help your home health care business schedule appointments, dispatch nurses, take messages, and page doctors.

With over 90% of our customers in the medical industry, you can trust that 24/7, your calls will be answered like you would answer, with VIP Connections home health answering.

VIP Connections works with your home health care company to create a completely customized approach to answering.  From script to custom escalation paths, we understand that your company is unique.  Our account managers take the time to understand your business and your staff, so that we can handle your calls as you would.

We understand the importance of training our operators before they take your home health care calls.  All new hires for our call center at VIP Connections go through a one month training where they learn the ins and outs of the industries we serve.  Operators are trained on call handling, technology, security, HIPAA Compliance, and customer service.

 

See what our customers say.

“I have been pleased with the professional and timely response I have always received from the supervisory staff at VIP Connections.  When I’ve had special requests they have always responded to the situation quickly and with care.  Whether that means providing additional training to staff on how to handle a call or accepting a heads up for a change, they are always ready.”

Robert Children's Hospital

Frequently Asked Questions

Still have questions? Head here: frequently asked questions.