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Assisted Living Centers

We know your number one priority is caring for your patients.  That’s why our number one priority at VIP Connections is to care for your calls.  Our team can manage all of your incoming calls.

VIP Connections, a hospice and retirement home answering service, is recognized in the medical community for providing excellent customer service and quick answering times. We recognize the importance of your calls and take that responsibility seriously.

Each of our operators goes through a one month training program that focuses on customer care, call etiquette, system and messages, as well as HIPAA Compliance.  Before taking any calls, our operators shadow and work side by side with a current operator.  Operators that are not ready to answer calls continue training until they pass test calls and are HIPAA Certified.

As a 24/7 hospice answering service, we answer every call empathetic, personal and professional, with your customized script and dispatch it as needed.  Our operators are trained for medical calls specifically and we understand the personal touch that hospice and elderly patients need.

Additionally, services like OnPage let us provide you with your messages instantly and to your phone, all securely and HIPAA Compliant.

 

See what our customers say.

“I have been pleased with the professional and timely response I have always received from the supervisory staff at VIP Connections.  When I’ve had special requests they have always responded to the situation quickly and with care.  Whether that means providing additional training to staff on how to handle a call or accepting a heads up for a change, they are always ready.”

Robert Children's Hospital

Frequently Asked Questions

Still have questions? Head here: frequently asked questions.