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About VIP Connections

Did you know 100% of callers prefer a live person over an IVR?
Did you know 35% of customers call after hours?

Start providing better customer care today with VIP Connections.

Who We Are

Located in Framingham, MA, a short drive from Boston, we service medical and business professionals around the United States.  At VIP Connections we have trained operators available 24/7 to answer your calls.  Our operators are trained in customer service and HIPAA Compliance.

Why Us?

We know you need an answering service that you can rely on.  With several locations, we provide redundancy and are always ready to answer your calls.  Systems and power goes down, but we stay up with technology reinforcements and a support team.

Meet Our Team

Customer Service Team

We answer your calls and deliver your messages all day, every day.

Account Management

Call us when you have questions or need changes made for your account.


We make sure that even if the power goes out, your calls are being answered.

Executive Team

We look to the future and how we can make VIP better for you.

See what our customers say.

“I have been pleased with the professional and timely response I have always received from the supervisory staff at VIP Connections.  When I’ve had special requests they have always responded to the situation quickly and with care.  Whether that means providing additional training to staff on how to handle a call or accepting a heads up for a change, they are always ready.”

Robert Children's Hospital

Frequently Asked Questions

Still have questions? Head here: frequently asked questions.