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Hospital Answering

VIP Connections works with hospitals to deliver better customer service and managed care to its patients.  Acting as a medical call center, VIP Connections performs the front line of the medical screening process.

Your patients’ calls are forwarded to VIP Connections, where we handle the calls and dispatch if needed to the appropriate care provider, on call doctor, etc.  Our staff is trained to differentiate the nature of a call and deliver the appropriate information.

Know that your messages are being delivered securely through either our portal or our app, giving your staff direct access to their messages.

At VIP Connections, we understand that a hospital requires more than a basic solution for its answering service needs. Hospitals manage clinics, urgent care centers, and emergencies, we are here to help.

We strive to provide the best medical answering service and work with you, to learn your hospital’s answering needs.  With your own account manager, know that your account is their top priority and questions will be answered within 24 hours.  Children’s hospitals and hospital groups have put their trust in VIP Connections for years, let us join your team.

VIP Connections is also proud to offer multilingual answering and appointment setting.  With our 24×7 live answering, we let your hospital focus on patients.



See what our customers say.

“I have been pleased with the professional and timely response I have always received from the supervisory staff at VIP Connections.  When I’ve had special requests they have always responded to the situation quickly and with care.  Whether that means providing additional training to staff on how to handle a call or accepting a heads up for a change, they are always ready.”

Robert Children's Hospital

Frequently Asked Questions

Still have questions? Head here: frequently asked questions.